Dialer

Key Features Capabilities

• Automated Dialing:The dialer automatically calls a list of leads from the CRM, bypassing busy signals, disconnected numbers, and voicemails. Agents are only connected once a call is successfully answered, eliminating downtime.​
• Lead Prioritization:The dialer prioritizes high-value leads based on criteria such as company size, deal stage, and past interactions. This ensures that sales agents focus their time on the most promising opportunities.​
• Real-Time CRM Integration:When a call is connected, the agent’s screen displays the lead’s full profile from the CRM (past interactions, purchase history, etc.), allowing them to personalize the conversation and address pain points immediately.​
• Automated Call Scheduling:The system automatically reschedules calls for leads who don’t pick up or those who request a callback, ensuring no lead is missed.​

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Use Cases/ Applications

• Customer Support:Dialers help customer support teams by automatically dialing customers who have raised queries or complaints, improving response time.

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• Telemarketing:Telemarketers use dialers to automatically call potential customers and promote products or services, increasing sales efficiency.​
• Collections:Financial institutions use dialers to reach out to customers for overdue payments, improving collection rates.​
• Surveys & Feedback:Automated dialers are used to collect feedback or conduct surveys by calling large groups of people and recording their responses.​